AI Voice Agent
Your best lead is calling at 11pm on a Sunday. The question is whether anyone answers.
Who this is for
Service businesses missing 20–40% of inbound calls, after-hours operators, and contractors whose first impression is a phone tree from 2007. Especially valuable for businesses where after-hours leads, missed-call recovery, appointment intake, or callback routing has measurable revenue impact.
Problem we solve
Calls go to voicemail. Voicemails don't get returned in time. By the time you call back, the lead has already booked the next guy.
What you walk out with
- Calls to the pilot number answered by the AI when the voice platform and telephony provider are available — including after-hours.
- Caller name, phone, and need captured into your approved handoff destination — CRM, inbox, or lead sheet depending on scope.
- Eligible follow-ups booked or routed based on the rules we configure.
- Honest hand-off to a human when the call is urgent or out of scope.
- Call summary and transcript delivery for AI-handled conversations where transcription is enabled and consent language is configured.
- A 30-day tuning window capped at 10 hours for issues related to the original approved scope.
Sample call
Sample call following the six-beat scenario. Names and details fictional.
- Voice Agent (Greet) Thanks for calling Riverside Plumbing. This is Riley, the AI assistant — I can help you book a real plumber, take a message, or get someone out for an emergency. How can I help today?
- Caller (Identify) Hey, my kitchen sink is backed up pretty bad. There's water on the floor.
- Voice Agent (Capture) Got it — sounds urgent. Can I grab your name, the best phone number to reach you, and your address?
- Caller Sure, it's Maria Lopez, 555-204-9981, 1402 Chestnut Street.
- Voice Agent (Offer) Thanks Maria. We have a plumber 18 minutes from you who can come now, or I can book a 9am slot tomorrow at a lower rate. Which works better?
- Caller Send someone now please.
- Voice Agent (Explain) Booked. The plumber will text you in two minutes with their ETA. You'll also get a confirmation email. Is there anything else I should pass along?
- Voice Agent (Escalate) Because there's standing water, I'm flagging this as an urgent dispatch and notifying our on-call manager directly. They'll call you back if anything changes.
We configure guided voice-agent pilots that answer defined calls, capture the caller’s need, book or route the next step, and never pretend to be human.
The six-beat call flow
Every voice agent we configure follows the same conversational arc:
- Greet — professional, branded to your business
- Identify — what kind of help does the caller need?
- Capture — name, phone, business, and a short description of the need
- Offer — book a callback or a real appointment, depending on the need
- Explain — confirm next step and set expectation for human follow-up
- Escalate — if the call is urgent or out of scope, route to a human or take a careful message
Hear it before you buy it
Every Voice Agent engagement includes a short demo path before setup begins. You’ll hear what the agent sounds like, how it handles ambiguity, and where it escalates — before you commit to deployment.
If a recorded demo is approved for public use, we’ll share it. If our sandbox is stable on the day of your call, we may also run a live demo from your phone to a test number. The approved recording is the committed demo; the live sandbox call is a bonus.
Tiers
Starter pricing is public. Pro and Custom are quoted after the Free AI Opportunity Scan.
| Starter Workshop Public price | Pro Program | Custom Curriculum | |
|---|---|---|---|
| Best for | One pilot phone number, one call flow | Multi-channel, multi-language, or higher-volume operations | Multi-line, white-label, regulated, or industry-specific |
| Format | 2–4 weeks | 4–8 weeks | Scoped per engagement |
| Delivered by | KV Intelligence engineering | Senior engineering with founder oversight | Senior engineering with dedicated implementation lead |
| Discovery | Free Scan; scope confirmed on the call | Free Scan; Voice Discovery Sprint required when scope is unclear | Discovery Sprint required (quoted) |
| Scope | One number, one flow, one outcome | Multi-intent flow, CRM writeback, escalation routing, multilingual support | Custom telephony, regulated data, high volume, white-label |
| Deliverables | Six-beat call flow, transcript delivery, basic CRM/inbox handoff | Everything in Starter + multi-intent flow, CRM writeback, call analytics, 90-day weekly transcript review | Everything in Pro + custom integrations, compliance overlay, dedicated support |
| Ongoing support | 30-day tuning window (10 hrs) | 90-day weekly transcript review + tuning | Scoped per engagement |
| Price | $2,000 setup + usage | Starting at $7,500 + usage | Quoted after Discovery Sprint |
Starter Voice Pilot
Public price$2,000 setup + usage
2–4 weeks · guided pilot · KV Intelligence engineering
One pilot phone number or approved telephony path, the six-beat call flow (greet → identify → capture → offer → explain → escalate), caller identity and need capture, Cal.com booking handoff or human routing rules, call summary and transcript delivery, basic CRM or inbox handoff, and a 30-day tuning window capped at 10 hours. Typical all-in usage is $0.15–$0.35/min depending on vendor, model, voice, telephony, recording, transfers, and compliance settings. Usage is billed directly to you where possible or passed through at cost — KV Intelligence does not mark up usage.
Pro Voice
Starting at $7,500 + usage
4–8 weeks · senior engineering with founder oversight
Multi-intent call flow, CRM writeback or structured lead creation, business-hours and after-hours logic, multiple departments or service categories, escalation routing to multiple staff with rotation logic, call analytics and QA review, and 90-day weekly transcript review after go-live. Especially useful for South Florida businesses needing Spanish, Haitian Creole, or Portuguese-aware call handling.
Custom Voice
Quoted after Discovery Sprint
Scoped per engagement · senior engineering with dedicated implementation lead
Multi-line, multi-location, white-label, regulated, high-volume, or industry-specific deployments. May include multiple agents, multiple phone numbers, custom CRM integrations, regulated-data handling, auditable call logging, outbound workflows, analytics dashboards, human escalation logic, and managed support.
Voice Discovery Sprint
Optional add-on$3,500 · credited toward Pro
5 business days · required when scope is unclear
When a Pro Voice project involves multiple locations, outbound calling, regulated data, custom telephony, CRM writeback, emergency routing, multilingual complexity, or unclear requirements, we run a 5-day paid scoping engagement first — fully credited toward your Pro Voice if signed within 30 days. Includes call-flow architecture map with branches and escalation rules, vendor selection and telephony approach (Retell, VAPI, Bland, Twilio trade-offs), consent and recording compliance checklist, CRM and calendar integration plan, test-call plan, and a fixed-price Pro Voice quote with assumptions and risks called out.
FAQ
Is this live, or just a demo? +
Starter Voice Pilot is a guided pilot — a real call flow configured for a real phone number, tuned against real calls in the first 30 days. It's not positioned as a fully managed call-center replacement. The "Guided pilot" label is honest — this works in production, but it requires our active attention during the tuning window to keep working well. Once the pattern is fully shrink-wrapped, the badge moves to "Production-backed" and the pricing changes accordingly.
Do we use our existing phone number? +
For Starter, we usually use a pilot number, call forwarding, or an approved telephony path so the agent can be tested safely before touching your main phone line. Full phone-system migration, number porting, multi-line routing, or replacing your existing phone tree belongs in Pro or Custom.
Can it replace my receptionist? +
Not on Starter. It can handle defined call types, capture information, route calls, and book or request follow-up. Humans should still handle urgent, sensitive, complex, or judgment-heavy calls. Pro Voice gets closer to receptionist-grade for businesses with well-defined call categories.
Does the agent disclose that it's an AI? +
Yes. The greeting names the agent ("This is Riley, the AI assistant...") so callers know they're talking to a system, not a person. We won't configure flows that pretend to be human — that breaks trust and creates compliance exposure.
Can it make outbound calls? +
Sometimes, but outbound AI calling requires consent review, opt-out handling, caller-identity verification, and script approval. We don't deploy outbound campaigns from a Starter Pilot. Outbound work belongs in Pro or Custom with explicit compliance review.
Are calls recorded? +
Only if you want them recorded and the consent notice is configured. Florida requires consent from every party on a recorded call, so this isn't something we skip or default-on.
What does usage actually cost? +
Typical all-in usage runs $0.15–$0.35/min depending on which vendor we select (Retell, VAPI, Bland), which voice model is chosen, telephony provider (Twilio, etc.), recording, transfer charges, and compliance settings. Final usage pricing is confirmed after vendor selection during the build. We don't mark usage up — you're billed directly by the vendor wherever possible.
Which vendor do you use? +
It depends on the use case. Retell, VAPI, Bland, Twilio, and other providers have different pricing, latency, and reliability trade-offs. We choose the vendor after we know the call flow, compliance requirements, integrations, and expected call volume. We're not a single-vendor reseller.
What happens if the AI gets confused? +
The safest path is escalation. We configure fallback behavior so the agent can take a careful message, route to a human, or end the call gracefully — instead of guessing. Confused-AI behavior is one of the most-tuned parts of the first 30 days.
What about Spanish, Creole, or Portuguese? +
Pro Voice can be scoped for multilingual configurations, including Spanish, Haitian Creole, and Brazilian Portuguese, after vendor testing confirms acceptable call quality. Specify your language requirements during the Free Scan.
Do you support emergency calls? +
Starter does not act as an emergency dispatcher. For urgent calls, we configure escalation or human-handoff rules so the call gets routed to a real person or on-call number. True emergency dispatch belongs in Custom with explicit compliance and insurance review.
Can it handle sensitive data — health, legal, financial? +
Sometimes, but it must be scoped carefully. Workflows touching health, legal, financial, employee, or regulated data may require Pro or Custom because access control, logging, and compliance requirements are higher. The Voice Discovery Sprint is required for any deployment touching sensitive data.
Can we turn it off temporarily? +
Yes. Every voice agent we deploy includes a documented kill-switch path so you can disable the agent during outages, holidays, system migrations, or any time you need every call going to a human. Recovery is documented in the handoff materials.
Ready to see it work for your business?
A 30-minute call to identify where AI can save your business time, reduce manual work, or improve follow-up. We review your current workflows, spot the highest-value opportunities, and recommend whether an audit, automation buildout, training, or pilot makes sense — no pressure, no generic AI hype.